EXCHANGE / RETURN POLICY


Each jewelry piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship. Exchanges or returns of a new, unworn Hidden Viking piece will be accepted within 15 days of original purchase date. Returns must include all original packaging. We will accept any new, unworn Hidden Viking piece for exchange; you pay only the price difference, if applicable, and shipping charges. Apparel returns will be accepted at our discretion for a store credit only. Customized jewelry item sales are final and are not eligible for exchange or return.
The exchange/return value is determined by the purchase price of the item.  If you need to exchange or return an item, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
Exchanges or returns must be shipped directly to Hidden Viking.  Please print and fill out the Exchange/Return Form, pack and seal your box securely, and don’t forget to include a contact number.  We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.
Once your package has been received, the item will be inspected and its condition evaluated. We will contact you to verify whether or not your item is eligible for refund/exchange, and if so, it will be processed within 2-3 business days.  If there is a refund due, a credit will be issued in the original form of payment.  Please note that if we refund your credit/debit card, your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


REPAIR POLICY


Each piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship.  We will gladly accept any defected piece for repair and complete the work at no charge; you pay only the cost to ship the item to us.  If you need to return an item for repair, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Repairs must be shipped directly to Hidden Viking, pack and seal your box securely, and don’t forget to include a contact number.  We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.
Once your package has been received and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece.  Our customer service department will contact you if any out-of-warranty charges apply.