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Terms of Service
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Terms of service

ABOUT OUR JEWELRY

Hidden Viking Jewelry is hand crafted by skilled American and European jewelers using the finest materials.

JEWELRY CARE

Your Hidden Viking jewelry purchase includes a jewelry care cloth. Here’s how to use it properly:
1. Rub the jewelry surface with the inner (white) cloth first. This cloth is embedded with non-toxic cleaning agents, which remove and inhibit tarnish on silver and gold.
2. After tarnish has been removed, use the outer (black) cloth to buff jewelry surface to a shine.
The jewelry care cloth can be reused many times before it is no longer effective. Do not wash the cloth—even though it may appear to be dirty, this is merely the effect of the cleaning agents responding to the metal.
To keep your Hidden Viking jewelry looking its best for years to come, please follow these guidelines:
DO: Remove jewelry when applying lotion or washing hands. Be sure hands are completely clean and dry before handling jewelry.
DO: Remove jewelry when working out, tanning, or any other activity that may cause sweating.
DO: Clean jewelry by using provided jewelry care cloth only. We also offer complimentary cleanings; you pay only the shipping cost. See our Cleaning Policy in the following section for more info.
DO: Take good care of your jewelry. Although it is durable, silver is a softer metal which can nick, ding, and deform with rough use.
DO NOT: Submerge jewelry in liquid or wear in a hot tub, pool, or other body of water, i.e., lake, ocean, etc. The jewelry is likely to discolor and require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee.
DO NOT: Clean jewelry with silver polish, ultrasonic, toothbrush, or any other self-cleaning method. Please use only the provided jewelry care cloth to clean your jewelry.
DO NOT: Take jewelry to another jeweler to be cleaned; the jewelry will turn white. This will require refinishing, which is not included in our complimentary cleaning service and will incur an associated fee.
When in doubt, we’re happy to advise you. Please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .


CLEANING POLICY

We will gladly accept any Hidden Viking piece for cleaning and complete the work at no charge; you pay only the shipping cost.  If you need to return an item for cleaning, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Cleanings must be shipped directly to Hidden Viking.  Please print and fill out the Cleaning/Refinishing/Repair Form, pack and seal your box securely, and don’t forget to include a contact number.  We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.
Once your package has been received, your cleaning will be processed within 2-3 business days and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece.  Our customer service department will contact you when your piece is ready to be returned to process your payment for shipping

ORDER PROCESSING AND PRODUCTION TIMES

Order processing time is based on if an item is in stock or if it needs to be produced; many of our pieces are made-to-order and shipping time depends upon your chosen product.  Payment is due at the time the order is placed.  In-stock orders are shipped within 2 to 3 business days, while processing time on items that need to be produced can vary between 2 to 3 weeks. Once your order has shipped, you will receive an email confirmation with package tracking information.
If for any reason you would like to change or cancel your order, please contact customer service as soon as possible by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .  We’ll make every effort to accommodate your request, but keep in mind our system is designed to fulfill orders as quickly as possible, and as a result we cannot cancel or change an order once it has entered the shipping process.

SHIPPING POLICY

We offer complimentary domestic ground shipping (continental US only) on orders over $150. Upgraded shipping is available, but we advise that you please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. before selecting a faster method to ensure we have your item(s) in stock. If items you ordered are not in stock and will need to be produced, choosing a faster shipping option will not speed up production time.
Shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient.  For EU countries we can ship from our Athens office, were 24% VAT will be added.

EXCHANGE / RETURN POLICY

Each jewelry piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship. Exchanges or returns of a new, unworn Hidden Viking piece will be accepted within 15 days of original purchase date. Returns must include all original packaging. We will accept any new, unworn Hidden Viking piece for exchange; you pay only the price difference, if applicable, and shipping charges. Apparel returns will be accepted at our discretion for a store credit only. Customized jewelry item sales are final and are not eligible for exchange or return.
The exchange/return value is determined by the purchase price of the item.  If you need to exchange or return an item, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..
Exchanges or returns must be shipped directly to Hidden Viking.  Please print and fill out the Exchange/Return Form, pack and seal your box securely, and don’t forget to include a contact number.  We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.
Once your package has been received, the item will be inspected and its condition evaluated. We will contact you to verify whether or not your item is eligible for refund/exchange, and if so, it will be processed within 2-3 business days.  If there is a refund due, a credit will be issued in the original form of payment.  Please note that if we refund your credit/debit card, your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

REPAIR POLICY

Each piece we produce comes with a Lifetime Guarantee against any defects in materials or craftsmanship.  We will gladly accept any defected piece for repair and complete the work at no charge; you pay only the cost to ship the item to us.  If you need to return an item for repair, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. .
Repairs must be shipped directly to Hidden Viking, pack and seal your box securely, and don’t forget to include a contact number.  We recommend that you ship your package with a carrier who will provide a tracking number, and for security purposes do not write the word JEWELRY anywhere on your package.
Once your package has been received and shipped back to you as soon as possible, but may take up to three weeks depending on the condition of the piece.  Our customer service department will contact you if any out-of-warranty charges apply.